Pelatihan Management Skills for New Managers, Team Leaders and Supervisors
Most new managers and supervisors are literally thrown in the deep end, but managing people require a completely different skill set than managing tasks. The transition from being an individual contributor to someone responsible for the work of others and teams.
Performance results in a steep learning curve. Learn how to motivate, delegate, communicate and lead. Play to your strengths and improve on key weakness areas. With an emphasis on building high achieving teams, dealing with an increased workload, and developing the influence, assertiveness and confidence necessary to be an effective manager or supervisor – this course will ensure you hit the ground running.
KEY LEARNING OUTCOMES:
• How to grow successfully into becoming a manager or supervisor
• Defining your new role and responsibilities so that you have clarity of purpose
• Keys to motivating and engaging your team
• Tips & tricks to communicating effectively with different personalities in your team
• How to assert yourself as a new manager
• Handling difficult situations with success
• The fundamentals of managing & motivating people for improved performance
• Set team goals, roles and expectations
• Plan and manage your new and greater workload
• Know what success is as a manager
Your new role and responsibilities
- What makes a great manager?
- The transition to your new role
- Building on your current strengths
- Establishing your credibility from the start
- What you should no longer be doing
Managing and motivating people for improved performance
- Developing an effective people management style that works for you
- Setting team goals and roles, and allocating tasks
- Setting expectations for your direct reports
- Understanding what motivates different personalities
- Leading by example to gain commitment
- Developing people to realise their individual potential
- Engaging your team and recognising achievements
- The benefits and challenges of delegation
- Turning around poor performers
- Prioritising – why this is important if you want to be an effective leader
- How to manage the negative impact of interruptions, so that we get more proactive work done & find time for coaching our team members
- How to confidently say “no”/ “not now” without offending people
Managing other people:
- Identify & address specific ‘challenges’ you face when managing your team
- Leader as coach – an analogy for what good leadership looks like, in your role
- Setting expectations of performance & behaviour: Helping people understand what ‘good looks like’ in their role, so they can confidently deliver results
- Recap: Leader as coach analogy from module 3 & link to today’s session
- How do we define feedback?
- How to prepare for feedback: collecting and articulating the correct information so that our team members remain engaged in the conversation
- Giving effective feedback:
- Praise – ‘catching people doing things right’ to continue to motivate them
- Developmental feedback & coaching – how to support people who are below your expectation, so they can ‘get back on track’
- Practise the above conversations, using real-life scenarios
Developing your communication style
- Opening the lines of communication with and amongst your team
- Matching your communication style to the needs of individual team members
- Staying connected with your team
- What to tell your team and what not
- The importance of face-to-face communication
- Tackling those difficult conversations
- The art of giving constructive feedback in a positive manner
- Developing your listening skills
- Understanding what can cause misunderstandings and disengagement
Using assertiveness to manage difficult situations as a new manager
- Projecting confidence and assertiveness in your role
- Handling conflict within the team
- Dealing with resistance from previous peers
- Protecting your team from unreasonable external pressure
- Dealing with disciplinary issues – some key rules to get you started
- Picking your battles – knowing when to take action
Managing your growing workload
- What to do when you are being pulled in multiple directions?
- Techniques for coping with a large and growing workload
- How to prioritise and focus on your core KPIs
- Setting time aside for people management
- Using meetings effectively to achieve progress
- How to delegate and still achieve results
- Minimising disruptions and reducing time spent reacting
How to avoid committing common management mistakes
- What are the main causes of management failure?
- Common pitfalls to avoid as a new manager
- Understanding what works for you and your team
- Building up your team’s abilities rather than trying to do everything yourself
- Letting go of tasks
Continuing to grow as a manager
- Defining success as a manager: group discussion
- Taking a proactive approach to your own professional development
- Core management skills to focus on next
- Spotting opportunities for growth in your role
- What could hold you back?
- All our courses can be facilitated as Customized Live Online Training, Public and In-House Training course.
- Course duration is flexible and the contents can be modified to fit any number of days.
- As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
- The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
- FREE Consultation and Coaching provided during and after the course.
Yogyakarta, Jakarta, Bandung, Bogor, Cirebon, Solo, Semarang, Surabaya, Malang, Bali, Lombok, Samarinda, Balikpapan, Banjarmasin, Pontianak, Makassar, Medan, Palembang, Lampung, dll serta Timor Leste, Thailand, Singapore , Kuala Lumpur. (dengan harga dan minimal kuota yang berbeda)