Sabtu, Maret 27Informasi Jadwal / Schedule Online Training 2020 - 2021

Training Effective Administration Skills

Effective Administration Skills Training


This highly interactive course will help you to develop and refine the skills needed to excel as Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioural skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. You will also learn how stay in control whilst dealing with conflicting priorities.

Learning Outcomes

  • Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
  • Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
  • Handle telephone calls properly and professionally.
  • Develop self-management techniques and learn ways for dealing with time wasters.
  • Improve memory skills with several reinforcement methods and exercises.

Who Should Attend?

  • Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators.

Course Outline

The Administrator/Secretary as Part of the Support Team

  • The Importance of Team Work
  • Taking Initiative

Written Communication

  • Style
  • Layout
  • Clear Writing
  • Proof Reading

Verbal Communication

  • Speaking Skills
  • Listening Skills

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments

Effective Time Planning

  • Identifying and Controlling Time Wasters
  • Setting Priorities
  • Dealing with Procrastination

Setting Up a Filing System

  • Different Systems Explained

Memory Reinforcement Techniques


General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.


Yogyakarta, Jakarta, Bandung, Bogor, Cirebon, Solo, Semarang, Surabaya, Malang, Bali, Lombok, Samarinda, Balikpapan, Banjarmasin, Pontianak, Makassar, Medan, Palembang, Lampung, dll serta Timor Leste, Thailand, Singapore , Kuala Lumpur.  (dengan harga dan minimal kuota yang berbeda)

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