DESKRIPSI
LEARNING OBJECTIVE:
- Explain the purpose and intent of the ISO 20000 standards
- Describe the requirements of ISO 20000
- Understand the IT Service Management cycles
- Understand the purpose and requirements of ISO 20000 as a tool for the continual improvement of the service management.
TRAINING MATERIAL OUTLINE:
Introduction to the IT Service Management based on ISO 20000 Standard
- Overview of the ISO20000 Service Management standard
- Scope and applicability
- Requirements for a management system
- Planning and implementing ITSM (PDCA)
Launching and implementing ISO 20000 standard
- Service delivery processes:
– Service Level Management
– Service Reporting
– Capacity Management
– Service Continuity and Availability Management
– Budgeting and accounting for IT Services
– Information Security Management
- Release Process
- Resolution Process (Incident and problem management)
- Relationship Process (Business Relationship and Supplier Management)
- Control Process (Configuration and Change Management)
- Alignment of ITIL and ISO 20000 standard
- Implementing a documentation management framework
- Case study
Investasi dan Fasilitas Training
- Harga : (dilampirkan dalam Brosur penawaran)
- Fasilitas : Certificate, Training kits, USB 8 GB, Lunch, Coffe Break, Souvenir, City Tour
- Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 2 peserta)
- Quota minimum Running 2 peserta (jogja, Solo, Semarang) Quota minimum Running 3 peserta (Jakarta , Bandung dan Surabaya ) – ( Untuk Manado, Bali , Batam, Pontianak, Balikpapan dan Lombok Quota minimal 4 peserta)
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