Minggu, April 26Informasi Jadwal / Schedule Training 2020 - 2021
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PR & Customer Services Training,

Training Customer Experience Perfection for Modern Managers

PR & Customer Services Training,
Customer Experience Perfection for Modern Managers Training Course Introduction: Customers are more informed, connected, and empowered than ever before. In a world where customers are in control, managers must understand the importance of focusing on the customer experience (CX) and want to enhance customer value through managing the customer experience. This is a practical training for modern managers who want to know why, what and how to implement amazing customer experience whilst looking for practical and valuable solutions. During training, managers will find pragmatic ways to improve their customers’ experience and utilize customer intelligence to competitive advantage. They will also benefit from practical ideas and real-life examples. Objective: Understand the customer ex

Training The High Care of Customer

PR & Customer Services Training,
Pelatihan The High Care of Customer Course overview In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer satisfaction. The concept of 'Customer Care' is one that is often used without being implemented properly. But if your company lives up to these claims, you will create better customer relationships and a smoother, more efficient and more profitable operation. To achieve this, we work with you to define your objectives, the way topics need to be covered, and which skills improvements will be most effective. Objective To pro...

Training Public Relations and Media Skills

PR & Customer Services Training,
Pelatihan Public Relations and Media Skills Course overview This course will provide analyze and assess to the latest public relations concepts and strategies in a variety of contexts. Objective Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment. Practice key public relations skills relating to verbal and written communication, as well as editorial, layout and production techniques. Who Should Attend Public relations officers and other key personnel in the organization whose work involves contact and interaction with the internal/ external public, particularly managers and supervisors in the...

Training Customer Profiling Techniques and Proceed

General Management & Soft skills, PR & Customer Services Training,
Pelatihan Customer Profiling Techniques & Proceed Course overview The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business. Objective · State what customer service means in relation to all your customers, both internal and external · Recognize how your attitude affects customer service · Identify your customers’ needs · Use outstanding customer service to generate return business · Build good will through in-person customer service · Provide outstanding customer service over the phone · Connect with cu
Training Crisis Communication Skills

Training Crisis Communication Skills

Jadwal Training Indonesia, PR & Customer Services Training,, Training Public Relation
Crisis Communication Skills Training Course Objectives By the end of the course, participants will be able to: Identify the different types of crises and their aspects List the various principles of crisis communication Devise crisis management processes aimed at mitigating potential crises in their organizations Demonstrate the benefits of using the media in a crisis situation Evaluate and prioritize the dimensions involved in crisis communication management Analyze and interpret results achieved through crisis communication management Target Audience This course is targeted at team leaders, supervisors and managers of public relations sections as well as any staff member who may be involved in managing communication issues during a crisis. Target Competencies Public speak...
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