Project Management, Leadership, and Communication Training
Managing a successful project involves more than schedules, templates, and paperwork. It requires the application of strong interpersonal management skills to work effectively with people in a variety of roles.
The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles during the entire project management process.
WHAT YOU'LL LEARN
Manage stakeholders and teams
Assess and apply leadership styles
Enhance influence and power bases
Motivate team members
Pelatihan Performance Management System
A Performance Management System provides an objective and effective framework to evaluate and enhance the productivity of the workforce. The seminar will provide the knowledge and tools to enable the participant to develop a basic performance management system.
To provide participants with an understanding of the concepts, methodology, and application of Performance Management System (PMS)
To provide awareness on how organizational goals serve the basis for departmental and individual awareness
To learn methods of measuring individual performance
Who Should Participate
human resource managers and personnel
II. Rationale for Performance Management
Pelatihan Customer Profiling Techniques & Proceed
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
· State what customer service means in relation to all your customers, both internal and external
· Recognize how your attitude affects customer service
· Identify your customers’ needs
· Use outstanding customer service to generate return business
· Build good will through in-person customer service
· Provide outstanding customer service over the phone
· Connect with cu
Pelatihan Beyond Customer Service: Service Quality & Excellence
Delegates will learn effective customer centric strategies and best practices to provide world-class customer service excellence. This dynamic, 2-day course gives customer service professionals the communication skills, technology tools, and motivation they require to build strong customer relationships and develop a customer centric organisation.
Establish the importance of setting and reviewing customer service standards
Develop an understanding of internal and external customer expectations
Communicate more effectively by utilizing active listening and questioning skills
Demonstrate how to deal with difficult or demanding customers in a professional manner
Pelatihan Effective Managerial Leadership
It is an achievement to become a manager or a supervisor. Most reach this coveted position due to their domain expertise, hours spent in a role and a variety of soft skills that they demonstrate. However, very few are formally coached to assume this responsibility. As a result, many managers spend years in a trial and error mode.
Managers also face an unenviable task of managing not only their own or their team’s performance but also to manage bosses and stakeholders.
Practical leadership tools and techniques that can be applied immediately
Successful leadership approaches from the best-of-the-best world-class
How to apply the 10 most powerful leadership competencies for greater
Pelatihan Art of Leadership and Security Management
Organize time, work and effectively use of delegation to inspire employees and align the team work to be adjusted to the new role with confidence and an assurance they can handle the position.
Adjust to the new role with confidence and an assurance they can handle the position.
Grasp the importance of setting goals, planning and prioritizing, in order to achieve organizational objectives.
Organize time, work and effectively use of delegation.
Inspire employees and align the team.
Use of appraising as a control method and managing employee performance.
Use different techniques in developing their people.
Who Should Attend
Basic level security supervisors who...
Pelatihan Negotiations and Handling Objections
One may think that objection handling and negotiation skills are important only in sales, mainly to overcome price objection. But this is far too narrow perspective. We all deal with objections every day – whether we need to agree with a colleague on things to be done, get a product or service from an external contractor on time, or closing a multimillion contract. This type of interaction is a significant part of our lives, and to enhance the objection handling skills, we have to master the relevant tools, techniques, and practices at a specialized negotiation skills course.
This intensive training provides participants with all crucial knowledge, as well as topical principles and techniques required in the mode
Pelatihan Professional Business Correspondence
In recent times we’ve observed rapid and unprecedented innovations in the digital realm which have influenced even the most seemingly unshakable pillars of the business world, including business correspondence, namely written business communication. Modern business correspondence includes much more than just formal business letters, emails, and memos, which we’ve grown accustomed to. Nowadays business writing is about text and social media messages, online chats and messengers, reports, online proposals, video messages, etc.
Business correspondence is the main component of effective business communication, the most common and trusted way to interact with people within your organization, and other organizations, and w
Pelatihan Public Speaking and Presentation Skills
Fear of public speaking is one of the most common concerns among people from all over the world. Although it might be frightening to present something in front of an audience, this skill is vital for professionals of all backgrounds. Every specialist, at some point, faces a situation where he needs to deliver a presentation or give a speech. The art of public speaking can be mastered just like any other skill so that you feel comfortable and confident in any situation; therefore, public speaking training courses and are intended literally for everyone.
This public speaking training is perfect for all professionals who want to deliver their thoughts and messages concisely and effectively. During the course, partici...
Change Management Training Course
Change is commonplace, expected, and necessary for the progression of a business. However, change is often avoided due to fear of failure, resistance, and a lack of the required skills and knowledge for execution. This two day change management training course is designed to ease change implementation and reduce the associated risks. This is done by equipping delegates with the required skills needed to successfully understand why change is needed, how to implement change, and how to overcome resistance to change.This change management training course will allow delegates to understand:
What change means to people at both the individual and the organisational level
How to identify the stakeholders likely to be affected, their wants,...
Pelatihan Influential Advanced Internal Communications
Influential Advanced Internal Communications training course is designed for individuals who require to master the principles of the integrated internal communication systems and its impacts on the organisation to be highly effective and efficient.
Who should attend
This communications course is suitable for those in charge of internal communication within their organisation, whether or not they have internal communication in their title, for instant those in HR who are responsible for internal communication and staff engagement.
Change and transformation – knowing which is which and how to respond
Introducing the five s
Pelatihan Strategic Public Relations Management
Understanding of the importance of good Public Relations (PR) as part of the strategic corporate image also, successfully directing a public relations campaign to stimulate external interest in company activities. It will outline PR as an integral part of in company promotion using media operations to enhance confidence internally and to external markets without associated pitfalls. This Strategic Public Relations Management program involves those critical PR issues and clearly defines the role and responsibilities of PR personnel. It also highlights past mistakes and pitfalls of previous international companies who have experienced PR disasters through lack of pre-planning and care.
Pelatihan Advanced Office Management and Effective Administration Skills
In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This Advanced Office Management & Effective Administration Skills training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, communication, organisational and time management competencies.
By the end of the course, participants will be able to:
Gain insights into the responsibilities of administrators
Value their role in an
Effective Diversity Management Training
Training Course Overview
According to Apple Inc., “The most innovative company must also be the most diverse” (Apple, 2018). Harnessing the power of diversity and inclusion is essential for the viability and success of every organisation. People who feel fully welcomed, valued, respected, and included by their colleagues and their organisations will fuel this growth. Put simply, diversity works. However, diversity without inclusion is not enough. Inclusion, while closely related, is a separate concept.
SHRM defines inclusion as “the achievement of a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organisation’s success”. Current resear
Customer Profiling Techniques Training
The ability to profile your customers has become an important skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organisation the ability to better understand your existing customer base and identify potential new business opportunities. This training course is designed to give delegates the techniques and procedures they require to gain insight into the behavior of their customers. This insight allows for improved customer service, increased call center efficiency, added cross-sell and up sell opportunities, streamlined sales and marketing processes, reduced costs, and increased customer service satisfaction.
Use customer profiling techniques and pr
Customer Relationship Management Training
Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to equippinng participants with a sound foundation of CRM concepts and best practices so that participant can implement CRM practices successfully for long-term profitability.
In this course, participants will learn how to shift from a short-term customer transaction based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations.
Understanding customer relationship management
Learning how to best treat a...
Administrative Areas of Excellence and Creativity Skills Training
Motivation is the key to any successful people management role. This course is designed to help managers develop their motivational techniques, by understanding what is required, what works and then implementing a personal action plan.
Understand why people work
Understand the theories behind motivation
How to apply good motivational techniques
How to motivate oneself
Understand the leader’s role in motivating people
Develop goals and plans
Demonstrate his attitudes and leadership skills
Who Should Attend?
All employees, Executives, managers at all levels, project managers, team leaders and supervisors who want to increase their effectiveness
Training Attention Management
Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Your participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant.
Define and understand attention management.
Identify different types of attention.
Create strategies for goals and SMART goals.
Be familiar with methods that focus attention.
Put an end to procrastination.
Learn how to prioritize time.
Increased job satisfaction
Who Should Attend?
Managers who wish to transform their way of thinking, managing and leading for a hi...
People Skills in Business Training
The growing demands of the high powered global business environment requires new and up to date soft business skills from current and future employees which are necessary requirements to empower any organization. Participants will be able to embark confidently on a successful business career. At the same time, businesses will benefit as their staff engages with topics that are at the forefront of modern day business techniques. In this course participants will be introduced to common key issues that arise when dealing with people; dealing with teams and conflicts; and self others management.
Recognizing why people skills are vital to your organisation’s success
Appreciating the importance of self-management and work
Executive Management Skills Training
Learning how to manage despite personal differences in working styles, different expectations and professional experience.
Learning how to use simple frameworks for planning, managing priorities, and scheduling work
Being able to set effective and efficient goals
Developing positive interpersonal techniques to better manage work
Learning how to plan work while balancing the constraints of time, cost, scope and quality
Developing techniques to deal with organizational change, including delegation and empowerment
Being familiar with strategic communication and effective networking skills
Who Should Attend?
Anyone who is or will be responsible for managing teams or individuals
TRAINING PROFESSIONAL SECRETARY SKILLS
Seorang sekretaris ataupun yang bekerja pada bagian secretariat, merupakan pekerjaan yang membutuhkan skill yang baik dan mempunyai mental yang kuat.
Ketrampilan dasar sekretarial bagi sekretaris pemula atau staf administrasi yang tidak memiliki secretarial background ini dimaksudkan untuk memberi dasar pengetahuan kepada peserta mengenai lingkup tugas dan tanggung-jawabnya sebagai sekretaris profesional. Pelatihan ini menjadi penting karena peran sekretaris masa depan semakin kompleks seiring dengan tantangan persaingan yang dihadapi perusahaannya. Di-era informasi global sekarang ini ketrampilan berkomunikasi menjadi sangat penting dan wajib dimiliki oleh seorang sekretaris. Secara internal sebagai pemersatu kaitan-kaitan fungsional di tempat kerjan...
“Essential Management Skills” will provide you with an excellent foundation in all of the skills and behaviours required to be an outstanding manager.
Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and develop their staff – the list goes on!
After having attended this workshop you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.
Introduction to Management
Becoming an Effective Manager & Exploring your Mana
Divisi Umum dapat dikatakan sebagai tangan kanan operasional Divisi HRD dimana Divisi Umum memiliiki tugas dan kewajiban dalam membantu kelancaran operasional dan tugas pelayanan SDM. Namun seringpula kita temui bahwa divisi GA perusahaan berdiri sendiri dan tidak dalam lingkup HRD.
Dalam beberapa perusahaan, Divisi GA juga berperan dalam mengangani permasalahan Hubungan Industrial (Industrial Relation) seperti dalam penyelesaian masalah internal maupun eksternal. Pada dasarnya, divisi General Affair (GA) atau Divisi Umum merupakan supporting unit bagi unit kerja lainnya seperti dalam hal administrasi dan pengelolaan pelayanan rutin kantor.
TUJUAN DAN MANFAAT PELATIHAN
Setelah mengikuti pelatihan ini, peserta diharapkan mampu untuk :
Mengetahui dan memahami tugas se...
Tujuan dan Manfaat Pelatihan :
Memahami fungsi dan peran General Affairs didalam organisasi dalam mencapai sasaran serta melaksanakan strategi organisasi.
Lebih memahami arti dan fungsi dukungan pelayanan yang diinginkan oleh perusahaan maupun oleh “internal customer”.
Memahami pentingnya proses dan system dalam meningkatkan mutu pelayanan yang diberikan oleh General Affairs.
Mampu menganalisa kinerja General Affairs serta menetapkan wilayah mana saja yang memerlukan peningkatan agar sesuai dengan tujuan yang diharapkan.
Mengerti cara menetapkan kompetensi standar yang dibutuhkan bagi para professional General Affairs.
Mengetahui serta memahami non functional management yang minimal harus dikuasai dalam posisinya sebagai seorang manager.
Fungsi dan peran General Affa